kgk99's Privacy Policy

kgk99 is a safe and reliable online gaming platform operated for players in Bangladesh. This privacy policy ("Policy") applies to every registered and unregistered individual who uses kgk99's website, mobile interface, and related services ("Platform").

By reading this policy, you will understand what types of information we collect, why we collect it, how it is stored and processed, and what rights you have over your information. If you do not agree with any terms of this policy, please refrain from using the platform.

kgk99 gives the highest priority to the privacy of its users. We keep your personal information secure through SSL encryption and modern cybersecurity measures, so you can enjoy your gaming experience with peace of mind.

We collect the following types of information in order to provide and improve our services:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification — only those aged 21 or above may open an account)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport number (to verify identity where applicable)

2.2 Financial and Transaction Information

• Details of transactions made via bKash, Nagad, Rocket, or bank transfer
• Deposit and withdrawal amounts and times
• Partial mobile wallet or bank account information (full account numbers are never stored)

2.3 Technical and Device Information

• IP address and device type (phone, tablet, desktop)
• Browser type and operating system
• Cookie and session data (discussed in detail below)
• Date, time, and duration of platform access

2.4 Gaming Activity Information

• Type and history of games played
• Bet amounts, win/loss history, and bonus usage records
• VIP level progress and reward redemption information

kgk99 uses your information only for specific and legitimate purposes. We never sell or transfer your personal information to third parties without your consent. The main purposes of data collection are as follows:

• Account management and security: To create, manage, and secure your account and to prevent unauthorized access.
• Financial transaction processing: To properly complete deposits, withdrawals, and bonus payments.
• Identity and age verification: To confirm that the user is aged 21 or above and that the information provided is accurate.
• Service improvement: To analyze user preferences and behavior in order to create a customized experience.
• Fraud and abuse prevention: To identify and prevent suspicious activity, ensuring the safety of all users.
• Customer support: Account-related information is needed to provide assistance via 24/7 live chat and email.
• Legal compliance: To comply with applicable laws and regulations, and to retain and present information where required.
• Responsible gaming: To analyze your playing patterns and provide responsible gaming support when needed.

kgk99 adopts the highest industry-standard technical measures to protect your information. The key elements of our security framework are:

4.1 Encryption and Data Protection

All sensitive information transmitted to and stored on the platform is secured through SSL (Secure Socket Layer) encryption technology. Passwords are stored in encrypted form — no employee can view your password directly.

4.2 Retention Period

Necessary information is retained for as long as your account remains active. Even after an account is closed, financial transaction records are retained for a specified period based on legal obligations. After that period, the information is securely deleted.

4.3 Access Control

Only employees who need your personal information to carry out their job responsibilities are granted access to it. All employees work under strict confidentiality agreements.

kgk99 never sells your personal information. However, necessary information may be shared with specific third parties in the limited circumstances below:

• Payment processors: Payment providers such as bKash, Nagad, Rocket, and banks receive the minimum information necessary to complete transactions. These organizations are governed by their own privacy policies.
• Technology and security partners: Trusted technology service providers receive limited access to relevant information to ensure the technical operation and cybersecurity of the platform.
• Game providers: Software providers such as Pragmatic Play, Spribe, JILI, PG Soft, Ezugi, Evolution Gaming, Microgaming, and NetEnt receive session-based information necessary for game operation.
• Legal and regulatory authorities: Information may be provided in compliance with applicable law in response to a court order or a lawful request from a competent authority.

Outside the circumstances mentioned above, your information will not be shared with anyone without your explicit written consent.

The kgk99 platform uses cookies and similar tracking technologies to improve your browsing experience and ensure service quality.

6.1 Cookies We Use

• Essential cookies: Essential for maintaining login sessions and ensuring security. Disabling these will prevent the platform from functioning properly.
• Functional cookies: Used to remember your language preferences, game settings, and other customizations.
• Analytics cookies: Collect anonymous statistics about platform usage, which help improve service quality.

6.2 Cookie Control

You can accept or reject cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

kgk99 gives the utmost importance to your rights over your information. You have the following rights:

• Right to access: You have the right to request information about what data we are storing about you and to receive a copy of that information.
• Right to rectification: You may request correction of any inaccuracies in your personal information.
• Right to erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to portability: You may request your information in a structured, commonly usable format.
• Right to opt out of marketing communications: If you do not wish to receive marketing emails or messages, you may unsubscribe at any time.

To exercise these rights, contact us at [email protected] or through 24/7 live chat. We will process your request as quickly as possible.

kgk99 is for users aged 21 or above only. We do not knowingly collect any information from minors. Age verification at the time of registration is a mandatory process.

If a parent or legal guardian becomes aware that their child has opened an account while under the age of 21, please notify us immediately at [email protected]. We will promptly close the relevant account and delete that individual's information.

Some technical infrastructure or game software providers may have servers located outside Bangladesh. In such cases, your information may be transferred internationally. However, such transfers are always carried out under appropriate security measures and contractual obligations.

Pragmatic Play, Spribe, JILI, PG Soft, and other game providers operate under their own privacy policies. kgk99 ensures that these partners follow internationally recognized data protection standards.

kgk99 reserves the right to update this privacy policy at any time based on changes to its business operations, services, or legal requirements. If any significant changes are made, we will post a notice on the platform and/or inform you at your registered email address.

If you continue using the platform after any changes, you will be considered to have given your consent to the updated policy. Therefore, it is recommended that you review this page regularly.

Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available on the platform 24/7 (in Bengali and English)

Our customer support team is always ready to answer any of your questions in both Bengali and English.